Dualdesk pc remote control software - tech support personnel

Provide professional remote support service to your customers

Give your customers Immediate help using Dualdesk

Picture these scenarios, that I'm sure you're familiar with...

1. New program license needs to be installed (time required remote <5 minutes or onsite >45 minutes)

2. Client has forgotten your instructions, or can't follow simple directions (simple for whom)

3. Loyal customer needs a local to a remote computer configured  using RDP Remote Desktop Connection
   - One interstate the other international

4. A client needs training on a regular basis

5. You'd like to check some details before quoting for a support task or a break-fix repair job

6. Bookkeeper / accountant need to provide quick precise adjustment to their clients books / accounts

Imagine how much easier your support calls become with your new streamlined professional pc support service based on Dualdesk remote software

1. Call the customer when you have the license code. Remote connect, load the license (3 to 6 minutes work)

2. Calmly talk then through starting your remote support module from your website, then show them on-screen all while you talk them through the sequence again

3. Call the Distant end, pre-configure RDP (Remote Desktop), test it from your office. Then call the nearer customer to setup / demo how Remote desktop Connection into the distant computer is used

4. Connect once with your d\remote support tool Dualdesk remote control software, save the link on his desktop and perform your first session. Next time the customer simply talks to you on the phone and click on the link when you're ready

5. Before the appointment is make, remote into the clients computer with their assistance to do your pre-work check

6. Bookkeeper / accountant purchases a DualDesk license and then can provide quick accurate precise service without needing to rely on difficult verbal or emailed instructions to their customers

Smart solution to service time versus travel time - Dualdesk

Pixel ITT did an analysis of the travel time vs actual paid support time some time ago. We found for the average support call to our local small business and home user customer base which was just under one hour we were spending another hour in the time to and from the job. So for every hour of paid support we spent about an hour in traffic driving to the customer site.

With DualDesk the ratio between paid support time and travel time is much better. So without increasing the hours in the day we were able to increase the paid hours in every day.

So easy - so powerful - Dualdesk keeps your customers and techs happy

Go to our website, fill out a simple form. Click on the Connect picture, enter a password and tech number and BINGO, you're talking to the customer and seeing exactly what they see on the screen.

Quick Powerful Enabling Easy to use
PC On line remote support software, that's the Dualdesk difference

At last, Remote Access Software that Works

Pixel ITT had been looking for some remote access solution for a few years. Like a lot of IT Support Professionals, we can’t be in 3 places at once and we typically spend a lot of time between jobs, in the car or looking for parking. In our average day we would waste hours in the traffic, unable to help customers with urgent problems.

That travelling time would be much better spent connected with paying customers, helping them and solving IT problems.

With Dualdesk we've found real remote support software that simply works, consistently, fast, easily.

How does Dualdesk connect through firewalls

As long as the customers computer can connect to the internet, Dual desk will most probably work. Dualdesk software on the customers pc make an outgoing connection direct to the tech support remote system.

Click – Quick – Connect – Remote service started

Our customers click a website link, and then under the direction of our staff connect direct into a support system, usually in 2 to 5 minutes, even on dial-up connections.

The Remote Access Software Pixel ITT’s hooked on
and Now Selling.

As soon as Pixel ITT tested Dualdesk, PC remote control software, we were hooked. Customers were amazed and impressed when we tried the remote software with them.

Whether they were in Tasmania, Western Australia, Queensland, or Cronulla, using dial-up or Broadband, we were there in just a few minutes.

Pixel ITT, Australian Reseller for Dualdesk Remote Access Software.

Pixel ITT are ready to assist your with demonstrations, configuration assistance, advice, pricing and other help. Call 02 9529 6600

Save the environment, use your office computer not your car.

In 2006 our customers choose Local or Remote Service.

During 2006 50% of Pixel ITT’s service work has been performed remotely.

And today 5 minute support jobs only take just that, five minutes. 

The Dualdesk advantage

Easy for customers to use, Unlimited clients, permanent license, connects through firewalls, no central gateway, chose your security preference, chose the Dualdesk edition for your business, upgradeable as your needs grow.

DualDesk is the PC remote support software that you own and control.

Happy customers, quick online service, more repeat business

Here's what one of our customers thinks of the ASAP Remote Support service Pixel ITT provide using Advantig Dualdesk Remote access control help desk software.

"As a constant user of computers both in my office and professionally at events ASAP remote service is an absolute Godsend. The small problem I was having that introduced the service was fixed in about 8 minutes. I can see a whole raft of uses for my business locally and in remote locations. An absolutely brilliant concept, thank you Pixel ITT!"
Robert Gunn, IMC Productions IMC Productions

Robert, as a happy client, often refers friends and colleagues to pixel itt for some quick remote tech support service, too.

Professionals experience providing support with Dualdesk.

Pixel ITT asked one of our IT Professional clients for feedback on how Dualdesk had helped their business provide training and support for customers.
 

"ZIENNA Logic provides CRM solutions to small to medium enterprises.
The clients we service vary in IT skills and it's often a challenge to talk through their requirements. In the past, we spent long periods of time talking to a client over the phone on training and support issues.
Now, with Dual Desk, we easily connect to their PC and assist them with their requirements. It has saved us many hours of phone calls and added a new level of sophistication to the service we provide."
Richard Zielinski, ZIENNA Logic